Download app and get notifications on deals, offers, upcoming events, music concerts
Phoenix Marketcity


Frequently asked questions

  • The Phoenix Gift Card is a prepaid card which cannot be reloaded. It’s a onetime load card. It is a financial instrument which can be preloaded with a designated amount in Indian Rupees for subsequent use as per cardholder’s requirement.
  • Card can be used at all merchant outlet that accepts VISA cards in Phoenix Marketcity (Mumbai, Chennai, Pune, Bangalore, Lucknow & Bareilly), High Street Phoenix & Palladium (Mumbai) only. The card cannot be used to withdraw cash.
  • Every time the gift card is used, the purchase amount is deducted automatically from the card balance. When you swipe the card at any POS machine, the machine will prompt for PIN. Enter your Gift card PIN details to complete the transaction.
  • Swipe the card & input the purchase amount, the terminal will prompt for a PIN. User to punch in the correct PIN. Once the Pin is verified the transaction is authenticated / approved.
  • Gift card PIN should be used at POS for verification.
  • This is a single load card and the value of the card cannot be re-loaded.
  • No, there are no charges for using this card. If there are any merchant charges/fees, it will be directly debited from your card on every transaction. Charges are subjective to change from time to time.
  • You can purchase The Phoenix gift card at any of the Phoenix Malls located at Lower Parel, Kurla, Bangalore, Chennai, Hyderabad, Bareilly and Lucknow.
  • Yes, KYC documents are required to purchase the gift card. Along with the KYC documents an application form has to be submitted.
  • Know your customer (KYC) is a mandatory set of identity and address proof documents as prescribed by the Reserve Bank of India (RBI)
    Any one of the following self-attested documents can be submitted as proof of identity:
    • Passport
    • PAN Card
    • Voter’s identity Card
    • Aadhaar Card No.
    Any one of the following self-attested documents that can be submitted as proof of address:
    • Passport
    • PAN Card
    • Voter’s identity Card
    • Aadhaar Card No.
    1. Website -
    2. Call - 07666155220
    3. E-mail -
  • The beneficiary details are required as all communication regarding their gift card activation and transactions will be sent to their contact details in future.
  • The validity of the card is two years. The validity is printed on the card.
  • The card will be activated and loaded within 24 hours from payment confirmation.
want to know more about Phoenix Gift Cards? read the Terms & conditions and extended FAQs & processes