About card

Experience the delight for the Gift card that gives you endless choices from 1000+ brands for shopping, dining and entertainment redeemable at all our Phoenix Malls across India.

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Buy Now

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Need Help / FAQ’s

Corporates / Bulk Order

Buy Now

Corporates / Bulk Order

Check Balance

Need Help / FAQ’s

Why buy a Phoenix Gift Card?


Enjoy shopping above and
beyond your imagination

Shop to your heart’s content. Rejoice in memorable shopping and entertainment experiences with Phoenix Gift Card pre-loaded with balance and 3 years of validity.

There’s so much more for the whole family to enjoy

A multitude of incredible choices from 1000+ brands. At Phoenix Malls, there’s something for everyone.

Truly delicious, tangy food just a swipe away

A meal that is straight out of your dreams. Savour an eclectic spread of food on the taste tour at any of our Phoenix Malls across India.

Enjoy shopping above and
beyond your imagination

Shop to your heart’s content. Rejoice in memorable shopping and entertainment experiences with Phoenix Gift Card pre-loaded with balance and 3 years of validity.

There’s so much more for the whole family to enjoy

A multitude of incredible choices from 1000+ brands. At Phoenix Malls, there’s something for everyone.

Truly delicious, tangy food just a swipe away

A meal that is straight out of your dreams. Savour an eclectic spread of food on the taste tour at any of our Phoenix Malls across India.

Phoenix Gift Card is a unique way for corporates to gift
their employees, vendors and clients.
It gives the receiver the freedom to shop from a wide range
of brands, dine-in & enjoy all the entertainment.

Corporate Enquiry

Full Name

Mobile Number

Company Name

Company Email

 

Corporate Enquiry

Full Name

Mobile Number

Company Name

Company Email

 

Phoenix Gift Card is a unique way for corporates to gift
their employees, vendors and clients.
It gives the receiver the freedom to shop from a wide range
of brands, dine-in & enjoy all the entertainment.

Phoenix Gift Card – FAQs

The Phoenix Gift Card is a prepaid card which cannot be reloaded. It’s a onetime load card. It is a financial instrument which can be preloaded with a designated amount in Indian Rupees for subsequent use as per cardholder’s requirement.

Card can be used at all merchant outlet that accepts Rupay cards in Phoenix Marketcity (Mumbai, Chennai, Pune and Bangalore), Phoenix Palassio Lucknow, Phoenix United (Lucknow & Bareilly), Phoenix Palladium Mumbai, Phoenix Citadel Indore, Phoenix Palladium Ahmedabad, Phoenix Mall of Asia Bangalore & Phoenix Mall of Millennium Wakad only. The card cannot be used to withdraw cash.

Every time the gift card is used, the purchase amount is deducted automatically from the card balance. When you swipe the card at any POS machine, the machine will prompt for PIN. Enter your Gift card PIN details to complete the transaction.

Swipe the card & input the purchase amount, the terminal will prompt for a PIN. User to punch in the correct PIN. Once the Pin is verified the transaction is authenticated / approved.

The validity of the card is three years from the date card is printed.

This is a single load card, and the value of the card cannot be re-loaded.

No, there are no charges for using this card. If there are any merchant charges/fees, it will be directly debited from your card on every transaction. Charges are subject to change from time to time.

You can purchase The Phoenix Gift Card at any of the Phoenix Malls located across Mumbai, Chennai, Pune, Bangalore, Ahmedabad, Indore, Lucknow & Bareilly and online (via respective mall websites).

No KYC documents are required to purchase the gift card.

The beneficiary details are required as all communication regarding their gift card activation and transactions will be sent to their contact details in future.

The card will be activated immediately on payment confirmation.

IVRS: Call the support number (printed on the back of the card) using your registered mobile number to check the balance.
Concierge: The cardholder can share the Kit Number at the concierge and check their card balance.
SMS: After every transaction, the cardholder gets an SMS with the amount spent and available card balance.

The card can no longer be used once the balance is exhausted.

Call the support number (printed on the back of the card) from your registered mobile number to block and hotlist the card.

The blocked card cannot be used; however, a new Gift Card will be issued.

You need to inform Customer Support to understand the process and next steps.

No, funds cannot be transferred between gift cards.

There is no limit to the shopping value in a day, as long as the card balance is sufficient.

No, an expired card cannot be exchanged for a new one.

No, the card can only be used for POS transactions at Phoenix Malls across India.

An individual can buy a maximum of 20 gift cards in a financial year, with a maximum value of INR 10,000 each.

The minimum load value starts at ₹1000, and the maximum load value is ₹10,000 per card.

The balance can be paid by the customer using any other accepted mode of payment at the vendor.

Yes, any item purchased through a Phoenix Gift Card can be returned or exchanged as per the return policy of the brand/store.

Any number of gift cards can be consolidated for a purchase, subject to the brand/store’s payment policy.

₹100 + GST.

  • Within Mumbai/Pune: 2–3 days
  • Lucknow, Bareilly: 4 days
  • Chennai, Bangalore: 4 days
  • Northeast/J&K: 5–6 days
  • Other States & Cities: 7–10 days
If you do not receive the courier on time, Phoenix has partnered with Shree Maruti / DTDC for deliveries. The AWB number is available in the customer portal (on all Phoenix websites) under card purchase history.

Address change is not possible. An address confirmation popup is shown in the portal before order confirmation.

A Welcome Note, the Gift Card, and a PIN Mailer.

On the customer portal (Phoenix websites) in Card Purchase History, the AWB number is provided. Clicking it redirects you to the courier partner’s website for tracking.

Customer Journey (on all Phoenix websites) → Card Purchase History Tab → Enter Purchaser’s Mobile Number → Validate with OTP → Card Purchase History is shown.

The cards are dispatched in an activated state. No activation is required by the cardholder.

If AID, MID & TID issue: Report to mall authorities to whitelist the details.
Any Other Issue: Write to us or call the support number (printed on the back of the card).

Delivery cannot be rescheduled. The courier partner will attempt delivery up to 3 times before returning to origin (RTO).

Orders once placed cannot be cancelled. However, the purchaser can update the beneficiary’s mobile number.

The customer can reach out to following for support:
Customer Support Number – 022-62143030
Email ID – support@go.ooo

Login to enable contactless - https://marketcityresources.go.ooo/#/loginPage

If the purchaser/beneficiary has forgotten or lost their PIN, please log in to the customer portal to regenerate it: - https://marketcityresources.go.ooo/#/loginPage

Terms and Condition